Calgary's Premier Laptop Repair Experts

Q & A

What laptops do you repair? : We repair all makes and models of laptops and notebooks. Major brands such as Sony, Toshiba, Dell, etc. to lesser-known brands such as AMS, Quantex, Prostar, etc.

What kind of problems can you handle? : Since we are able to perform board level repair on laptops, there is not a lot of problems we cannot handle. Of course, some systems may require a part or component that is no longer available, which makes some repairs more difficult and time consuming. Some common problems we encounter and repair each day are blank screens, systems that don't power on, or turn on then off, systems that cannot charge batteries, ac adapter receptacles that are broken, and similar problems. We also perform simpler repairs such as keyboard replacements, memory upgrades; lcd replacements just to name a few.

What does board level repair mean? : It refers to being able to replace components (i.e.: fuses, capacitors, IC's, etc.) on a system board. This enables us to reduce the cost of repair by not having you be required to replace major components such as motherboards, lcd displays, and video boards.

Can you guarantee you can fix my computer? : We do repair 95% of the machines we see. However, there are some machines where we must replace a major component rather than repair the existing part due to part availability or because of extensive damage to the unit. We do our best, we are damn good, and we have been called miracle workers. We perform repairs that require cosmetic plastic parts (i.e.: case, hinges, etc.). We have a limited supply on plastic case components. If you require such a repair, please don't hesitate to call and ask if we can perform the repair.

What makes you qualified to repair laptops? : This company has been repairing computers since 1994. Several years ago we decided to repair laptops because we grew tired of sending the units out for repair and then getting them back un repaired. And most of the laptops that were repaired failed within our testing before we called our customers. So we decided to repair them ourselves. With our expertise, resources, and patience, we have now been repairing laptops exclusively since 1997. We have only a handful of employees, but many years of experience. Each employee is a technician with many years experience; many of which have been time spent working on laptops. We repair laptops for end users and other computer companies from all across the western Canada. We proudly expose our phone number and address on each and every page for reassurance of our availability to your laptop needs.

Do you accept walk-in traffic? : We do. We get our work from business generated from websites, signs, yellow pages, and most importantly, referrals. Since virtually all of our customers are in Calgary, we welcome people to drop by.

Can I get a quote before my laptop is repaired? : Yes. Since we don't know what is happening inside of your laptop without taking it apart. A bad bulb, for example, could cause a blank screen. A bad inverter, bad lcd cable, or a bad mainboard also could cause it. We must find the problem and basically repair it before we quote you, We charge a minimal fee of $98.00 (usually 2-3 hours is spent to accomplish this quote for you.) of course when you go ahead with the repair there is no fee charged for the quote.

What is your typical turn-around time for repairs? : We try to diagnose and report our findings and repair cost to you within the same day. We present our findings phone call. Sometimes though we receive as many as 20 laptops or more in one week. This does tend to slow us down a bit and the repair quotes may take a couple days to generate. Also slowing us down is the occasional machine that has an odd problem. Once we receive authorization to repair your laptop, we try to repair the job the same day and have the testing of the repaired unit complete within the next 24 hours. Sometimes, however, we need to order a part and then we are at the mercy of our vendor or manufacturer of the laptop. This can take up to 7 days in some cases. Also, keep in mind that almost all the laptops we look at have been worked on before us. We must back track to the original problem before attempting to repair its current failure. If we have the luxury of being the first to look at your laptop, the chance of repairing your laptop within a day is pretty good.

What are my costs for your service? : Because of our history of repairing 95% of the laptops we see, we don't have to rely on quote fees as some do. We have created standard fees for example mainboard repair $300-$350, etc (call for details)

I am a computer expert, can I buy just the part from you? : No. We repair laptops and that is what we do best. We are not a parts reseller or supplier. The only parts we have for sale are used with no warranty.

What is your warranty? : Based on our ability to fix your computer just right, we offer the best warranty around. A 90 day parts and labor warranty is attached to every laptop we repair.

What happens if my system fails again within the 90-day warranty? : Rarely do we encounter this situation, but since we are dealing with various electronic components and outside power sources, the situation could arise. If your system fails again within the 90 days and it shows the exact same symptom and failure we will ask that you use your original Repair Order Number and send the unit back to us for repair. There will not be any more occurring charges. We stand firm behind our commitment to repair your computer correctly.

I want to pay? : We accept debit, MasterCard, visa, American express

I am a reseller, do I get any special discounts? : Absolutely. Due to the nature of the business we don't have any fixed discounts except we price your repair at a level where it benefits both of us. We do require a faxed copy of your computer reseller's license for proof of your reseller's status. Once a working relationship has been established we may decide to put you on C.O.D. company check. This will be at the total decision of the owner of our company and is by no means a guarantee.

I noticed you have a couple websites? : Yes. A LAPTOP SHOPPE INC. and SOS COMPUTER SERVICES INC. are sister companies, based out of Calgary.